~$xshellz
// support

Support

Stuck, or just have a question? Here's the fastest way to reach a human.

In-app support

The quickest route is the support section inside the app — open a ticket and we'll have your account context in front of us. Open a ticket →

Community

Join the conversation and search answers in the community forum, right inside the app. Many questions are already answered there. Browse the community →

On IRC

We're on IRC too — find us on your favourite network and say hi. If something's down, our status page shows live runtime and egress health.

Common questions

Is the free plan really free?

Yes — one always-available bouncer, no card, no expiry.

Can I cancel anytime?

Any paid plan can be cancelled at any time; see our refund policy.

Which networks can I connect to?

See the networks page — Pro and Max connect anywhere.